Your data rights with Reflexo

Draft, not legally reviewed. Version rights-2026-10-18-draft1. To be reviewed by a lawyer before the public launch (BETA_10 §14).

If you are a shop's customer

The shop decides how your data is used, and Reflexo helps the shop. To use a right, ask in the chat with the shop, in your own words: "delete my data", "what do you have about me?", "please correct my address". You can also contact the shop directly.

• The request covers the chat account you ask from. To include your other accounts with the same shop, we first check they are yours.
• The shop approves the request. If it does not act within 7 days, Reflexo completes it for the shop and tells the shop.
• A copy of your data comes as a link that works for 7 days: your messages, orders, what the shop remembers about you, and any forms you filled in.
• Deleting removes your messages, what is remembered, your details and your forms. Your orders stay in the shop's accounts with your name and number removed. Some records are kept for the one year the law requires, then deleted.

If you are a shop owner or staff member

Reflexo is responsible for your account data. Use a right in the web app (Settings, then Privacy), on the Reflexo number, or by email to privacy@holoncode.in.

Someone acting for you

You can name a person to use your rights if you cannot. We accept their request when your nomination is on record.

How long it takes

We answer within 30 days, and aim for 7. We tell you if we need more information to confirm it is you.

If you are not satisfied

1. Tell the shop (if you are its customer), or us.
2. Write to Reflexo's grievance officer: Taha Sadikot, privacy@holoncode.in.
3. You can complain to the Data Protection Board of India.